Lifetime Quality and Comfort Guarantee Policy (Return & Product Exchange Policy)
We guarantee the quality and comfort of the workwear and footwear we sell.
If in unlikely even at any time after you bought from us you don’t feel that garments and footwear are 100% comfortable, they are not top quality, they not worth the money you paid, bring them back for a full refund or exchange for an equal value. Not in 2 weeks, not in 30 days, not in 6 months… If after 3 or even 5 years you don’t feel completely satisfied, we don’t want your money and encourage you to ask for your refund or exchange.
Of course there are some caveats and Terms & Conditions:
- You’ll need to provide your name and contact details at the time of purchase or,
- You need to keep the receipt for your purchase
- If you ask for a refund or exchange and can’t show us your receipt, we will try to track your purchase in our database and if we won’t be able to find you there, we have the rights to refuse the refund or exchange the item.
- If goods were altered in any way, damaged, if your dog chewed them etc. we have the rights to refuse the refund or exchange the goods.
- We have the rights to track all our sells and store and keep our customers details in our database, so we can monitor and track the purchases and returns. If we suspect that our return policy is being abused or cheated by anyone in any way, we have the rights to refuse the refund or exchange of the items.
- Abuse of our return policy won’t be tolerated. We ask you to understand that we are not a charity and not a rental business and we all need to feed and support our families. We want to help our customers as much as we can by providing the top quality products and the best customer service possible and we all know that sometimes things could be just not right. We don’t want to disappoint our customers that’s why we providing the Best Possible Quality and Comfort Guarantee. And to protect our business so it can survive and give the value to as many people as possible, we keep track of all purchases and returns, all customers and employees, we conduct video recording at all times. If we suspect someone abusing our return policy, we have the rights to refuse the refund or exchange and in repetitive events of abuse, we can refuse to serve such person or deny entry to our premises.
- Normal wear and tear is not a subject to refund. For example, if you bought safety boots, wear them heavily every day for 6-7 months and after 7 months of wearing them every day you suddenly decided that they are not comfortable, we have the rights to refuse the refund or exchange. On the other hand, if you bought the goods which were sitting in your wardrobe the entire time and after 6months, one year etc when you start wearing them you find them uncomfortable , they have any sort of defect, they are not top quality, we will be happy to assist your with this and will provide a full refund or exchange.
- If the goods have any sort of defect, they are falling apart, they are decoloured after couple of washes and you don’t believe they are top quality, please bring them back at any time in the future for a full refund or exchange.
- To Be eligible for Lifetime Quality & Comfort Guarantee you must be present in-store and try the goods before purchase. We can’t guarantee the comfort if you bought the goods in behalf of someone else.
Basically, any issue or problem can be resolved in mutual satisfaction if both parties are playing it safe, fair and not trying to screw anyone up.
We’ll do our best to make our customers happy and receive most possible value for their money and time
Lowest Price Guarantee Terms and Conditions
If you find the same item advertised by another Sydney retailer within 14 days of your purchase from us, we will beat their price by 5%.
We will simply need to verify the store where you found the lower price. The goods selling by the other retailer must be:
- Available on their physical store in Sydney metropolitan area (in stock). And exclude on-line stores and/or website offers.
- Applies where the other store’s final price, inclusive of delivery, taxes, fees and charges, is lower than our price
- The items and goods must be the same as your items (model and current stock)
- Must not be an item on “special” by the other supplier
- Must be able to be purchased separately (not a bundled offer)
- Must not be in an auction process
- Our Lowest Price Guarantee only applies to retail customers. This does not include government offers, trade quotes, stock liquidations and commercial quantities or large corporations that may be entitled to preferential volume deals.
If you are a purchasing officer for a large corporate or government department, please contact us directly for bulk pricing.
$50 OFF Promotion Terms & Conditions Schedule
Item 1: Promotion Name: Coalface $50 Off Discount Voucher (Card) Offer
Item 2: Permit Number: N/A
Item 3: Promoter: The promoter is At The Coalface ABN 293 520 441 64 of 5/281-283 Penshurst St Willoughby NSW 2068 Australia
Item 4: Website: http://coalfaceworkwear.com.au/
Item 5: Entrant Restrictions: Entry is available to Australian permanent residents. Entrants must be aged 18 years or over.
Item 6: Method of Entry: To get the $50 Off Discount Certificate (Card), Customers must complete the entry form either in-store or online at http://coalfaceworkwear.com.au/ and provide the card code.
Item 7: Promotion Details: Registered customers are entitled to $50 discount of the total amount of the purchase on their next transaction before the expiring period. To be eligible, they must purchase $250 worth of products in the one of the promoter store in one transaction during the “Promotion Period”. The $50 discount is applied on the total amount of the purchase. Can’t be used in conjunction to any other offers, discounts, sales or promotions.
Item 8: Other Conditions: The $50 off Voucher (card) is not transferable or redeemable for cash.
$50 OFF Promotion Terms & Conditions
1.2 To the extent that there is any inconsistency between the Terms and Conditions Schedule and the Terms and Conditions, the Terms and Conditions Schedule will prevail.
2.1 Entrants must at all times comply with Item 5: Entrant Restrictions. Those entrants who have not complied with Item 5: Entrant Restrictions will be disqualified.
2.2 Employees and the immediate families of the Promoter and its related bodies corporate are eligible to enter. Employees and the immediate families of all associated sponsors and participating companies are also eligible to enter.
3. Method of Entry
3.1 Entrants may enter this Promotion is accordance with Item 6: Method of Entry. Those entrants who have not complied with Item 6: Method of Entry will be disqualified.
3.2 Inaudible, incomplete, incomprehensible or late entries (whichever is applicable) will not be eligible and will be disqualified. The Promoter reserves the right to disqualify any entry which in the opinion of the Promoter includes any content which may be unlawful, profane, inflammatory, defamatory and/or damaging to the goodwill or reputation of the Promoter.
3.3 Should an entrant’s contact details change during the Promotion Period, it is the entrant’s responsibility to notify the Promoter. A request to access or modify and information provided in an entry should be directed to the Promoter.
3.4 Should an entrant be required to submit a third party’s personal information as a part of entry into or participation in this Promotion, each entrant must ensure that any other person whose details have been provided by the entrant to the Promoter for the purposes of the entrant’s participation in this Promotion has given their implied or expressed consent for the details to be provided to the Promoter and any of its related bodies corporate and to be contacted by the Promoter or any of its related bodies corporate in relation to this Promotion.
3.5 Should the Promotion require the entrant to submit a photograph or any other material as a part of entry into or participation in this Promotion:
3.5.1. they will not submit any material that is unlawful or fraudulent or that may be in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, politically incorrect, violent, abusive, harassing, threatening, racist, ageist, sexist or otherwise unsuitable for publication;
3.5.2. they will only submit material which they have personally created or have the right to submit;
3.5.3. their entry shall not contain viruses or cause injury or harm to any person or entity;
3.5.4. if their entry depicts any person other than the entrant, the entrant has obtained that person’s consent to inclusion in their entry for the purposes of this promotion;
3.5.5. they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems;
3.5.6. they have the full authority to grant to the Promoter the rights referred to in these Terms and Conditions; and
3.5.7. they will indemnify the Promoter against all costs and claims by third parties arising from a breach of the warranties contained in these Terms and Conditions.
4. Public Materials
4.1 It is a condition of entry that the Promoter has the right to publicise, broadcast or communicate to the public the names, characters, likenesses or voices of any entrants for any promotion or matter incidental to the Promotion.
4.2 Entrants may be required by the Promoter to participate in photo, recording, video and/or film session(s) (the “publicity materials”) and acknowledge that the Promoter has the right to use such publicity materials in any medium (including, without limitation, the internet) and in any reasonable manner it sees fit, unless that person advises the Promoter at the time of entering the Promotion that he/she wishes to retain his/her anonymity.
4.3 Entrants also acknowledge that the publicity materials may be provided to the provider suppliers, affiliates for the purposes of promotional display or cross-promotions
5.1 By entering this Promotion all entrants:
5.1.1. Assign to the Promoter all rights including present and future copyright in their entry and publicity material in all media (including, without limitation, the internet) and whether in existence not or created in the future;
5.1.2. Agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against the Promoter, its assigns, licensees and successors in title; and
5.1.3. Undertake to the Promoter that their entry is not in breach of any third party intellectual property rights
6. Release and Indemnity
To the extent permitted by law, all entrants release the Promoter from, and indemnify the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the Promotion including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.
7. Tampering and Other Matters
7.1 If for any reason this Promotion is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile phone failure, tampering, fraud or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to State regulations) to cancel, terminate, modify or suspend the promotion and/or any draw/s or judging related to the promotion and/or disqualify any individual who (whether directly or indirectly) causes the same.
7.2 The Promoter accepts no responsibility for any late, lost or misdirected entries including but not limited to electronic messages not received by the Promoter due to technical disruptions, network congestion or other reasons. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the Promotion repeatedly is prohibited.
8. Exclusions of Participants
The Promoter reserves the right to exclude any person from participating in the Promotion or a prize for any reason (including but not limited to) that person’s medical condition or history, the preservation of the safety of the Promoter’s staff members or any other person or because the Promoter deems that the behaviour of a person may bring the Promoter’s brand into disrepute.
Should the competition be conducted or advertised via Facebook, entry and continued participation in the competition is dependent on Participants following and acting in accordance with the Facebook Statement of Rights and Responsibilities, which can be viewed at http://www.facebook.com/terms.php This competition adheres to the terms and conditions set out in the Facebook promotion guidelines which can be found at http://www.facebook.com/promotions_guidelines.php#promotionsguidelines This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook. Participants understand that they are providing their information to the Promoter and not to Facebook. The information a Participant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this competition must be directed to the Promoter and not to Facebook. All Participants unconditionally and irrevocably release and discharge Facebook from any and all liability in relation to the competition.
10. Termination of Promotion
The Promoter may (subject to State Regulations) vary the terms of, or terminate, this Promotion at any time at its absolute discretion without liability to any contestant or other person. All unclaimed discount vouchers (cards) will be cancelled if the Promotion is terminated.
11. Decisions Final
All decisions and actions of the Promoter relating to the Promotion and/or redemption of the prizes/discount voucher (card) are excised accordingly at its absolute discretion are final. No discussions or correspondence with entrants or any other person will be entered into.
12. Failure to Enforce Terms and Conditions
A failure by the Promoter to enforce any one of these terms and conditions in any instance(s) will not give rise to any claim or right of action by any other person or contestant.
13. Personal Information and Privacy
THE USE OF THE WEBSITE WILL BE SUBJECT TO THE FOLLOWING TERMS:
The content of this website is for your guidance and better understanding of our working procedures and business ethics. The Any change regarding the rules of website is completely at the sole discretion of the company and the same is entitled to do so without notifying the users.
None of us or any third party provides guarantee as to the accuracy, performance, deadlines, completeness or suitability of the information, data or any other materials found on the website for any specific purpose. You must acknowledge that such information or materials may have inaccuracies and At The Coalface Workwear and Safety can’t be held liable for that.
You agree that you are using information, materials or services available on this website completely at your risk and At The Coalface Workwear and Safety cannot be held responsible for any problems that may arise out of the use of the content and other materials
As a user you must acknowledge and accept your responsibility to inquire if any product and service used by you and offered through this website fulfils your specific requirements.
All materials including design, look, layout, graphics, appearance and others appearing on the website is owned or licensed by At The Coalface Workwear and Safety. You are strictly prohibited from reproducing any of the afore-stated materials owned or licensed by the company according to copyright.
Trademarks which are not owned by or licensed to the operator but appear on the website are in complete acknowledgement of the same.
Any unauthorized use of the website is considered a serious offense by the company and may lead to claim for damages by the same.
Our website may contain links to other website from time to time to provide you with more information. At The Coalface Workwear and Safety disclaims any responsibility for the accuracy, availability and suitability of content or other materials on the linked website.
Your use of this website and any materials appearing on it or any dispute arising out of such use is subject to Law of Australia and State of NSW.
The website contains information only for general purpose.
We try our best to keep the information on our website up-to-date and authentic however, never guarantee – either directly or indirectly – regarding the accuracy, availability, reliability, suitability or completeness of the information or other materials appearing on the website. You trust this information completely at your own risk.
The company will not be held liable for any loss or damage, either direct or consequential or any loss or damage due to loss of data or profit in connection to use of the website.
At The Coalface Workwear and Safety allows the users to link to other websites through its site. However, these sites and any materials available on these sites are not under control of At The Coalface Workwear and Safety. However, At The Coalface Workwear and Safety does not endorse these websites or encourage its visitors to use the same either in expressed or explicit way.
At The Coalface Workwear and Safety disclaims any liability for temporary non-availability of its website due to technical faults that are beyond its control. However, the company always tries to put its best effort to keep the website up and running round the clock.
This website along with its content is copyrighted by http://coalfaceworkwear.com.au/ – © firstname.lastname@example.org 2013. All rights reserved.
Reproducing or redistributing any content or materials on this website is strictly prohibited except in the following cases:
You are allowed to print or download contents or other materials on the website for your personal use.
You may give a copy of the website content to a third party on condition that you acknowledge the materials are sourced from this website.
If no express permission is granted in writing by At The Coalface Workwear and Safety, you can not distribute or commercially use any materials on the website. You are not allowed to store or transfer the materials or contents owned by At The Coalface Workwear and Safety to other websites or through any electrical data retrieval system.
The website along with its available materials represents our business strategy, marketing technique and advice relevant to our business growth and may not work effectively in your case. These strategies are developed according to suitability of our requirements. At The Coalface Workwear and Safety provides no guarantee that the application of advice or the use of content will improve your business and push up your profit margin.
Several factors like business model, market scenario, the entrepreneur’s experience and other elements which are beyond direct or indirect control play a distinct and significant role to decide whether a certain strategy will bring success for your business purpose or not.
You must acknowledge and accept your responsibility for any risk related to monetary investment made by you and according to your potential financial capacity.
You acknowledge and accept that you understand the risk involved in the application of advice as made available on this website and are solely responsible for anything that may happen from applying information or advice for your own purpose. However, the way you interpret the information or advice matters nothing in this case.
At The Coalface Workwear and Safety disclaims its liability for success or failure of your business in case you have used information or advice available on our website. You must acknowledge your responsibility for successful and safe operation of your venture and must apply our information for your business operation with due diligence.
You must agree that you use the information for your entertainment purpose only. At The Coalface Workwear and Safety recommends consulting with an expert for advice in regards to any financial or business decisions.