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Open 7 Days
Mon – Fri – 08:30am – 5:30pm
Sat – 09:00am – 4:00pm
Sun – 10:00am – 4:00pm
ABN: 63 616 914 759
Shop 1/66 Lower Gibbes Street, Chatswood NSW 2067
02 9417 1292
Shop 1/66 Lower Gibbes Street, Chatswood NSW 2067
02 9417 1292
This privacy policy sets out how At The Coal Face uses and protects any information that you give At The Coal Face when you use this website. At The Coal Face is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. At The Coal Face may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect your information for a number of reasons including to:
You are subscribed to our e-mail newsletter as part of any online transaction you conduct with us. So from time to time, we may also use your personal information to send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us.
If you do not wish to provide us with personal information, we may be unable to properly provide you with the products, services, information and/or warranties that you require.
We may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund, open an account or provide feedback to us on our website or through other contact methods.
Competitions and Newsletters: Regarding competitions or signing up to email newsletters, customers provide us with their contact details. Coalfaceworkwear.com.au will collect these details to contact competition winners or to inform customers about promotions. Customers can opt out from receiving this information at any time.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may disclose your personal information for purposes for which it was collected or as permitted by privacy law to third parties engaged in the provisions of our services.
We are committed to ensuring that your information is secure. We do not disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We have systems and procedures in place to protect your privacy and your information is stored in password protected access controlled secure servers. We are continually upgrading these systems and reviewing our procedures to ensure the highest standard of security is used to protect your personal information.
Notwithstanding the high standards of care we take with security of your personal information, we cannot be held responsible for events arising from unauthorised access to your personal information where we have taken reasonable steps.
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
All credit card payments are processed securely through the PayPal gateway system. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Coalfaceworkwear.com.au does not store any credit card information on its servers.
How you can unsubscribe from emails
You can choose to unsubscribe from our email Newsletters service by clicking the “Unsubscribe” link in any Coalfaceworkwear.com.au email Newsletter or contacting us. There is no fee for this.
Third party vendors, including Google, show Coalfaceworkwear.com.au ads on sites on the Internet.
Third party vendors, including Google, use cookies to serve ads based on your prior visits to the Coalfaceworkwear.com.au website. This is called Remarketing. Remarketing are ads that will show up on your Internet network after you have visited our site once.
You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page).
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting.
You may request details of personal information, which we hold about you under the Australian Privacy Act 1988. A small fee will be payable. If you would like a copy of the information held on you please write to info@coalfaceworkwear.com.au.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Some of our third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country.
For example, we may use a server hosted overseas to store data including your personal information or send emails to our customers. Under privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach privacy laws in relation to that information.
This obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree this obligation does not apply.
Coalfaceworkwear.com.au may update / change its privacy policy over time as it is reviewed to be in line with customer expectations and legislative changes
The table below lists the cookies we collect and what information they store.
| COOKIE NAME | COOKIE DESCRIPTION |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
