Terms and Condition


When you visit At The Coal Face and give us your email address you consent for us to communicate with you by email. Should you no longer want to receive communications with us then please click on the unsubscribe link on the bottom of all emails or email us your request.


Just pick the work boots you’d like to get and add it to your shopping cart and proceed to the checkout. If you have any questions you can contact us via email through the Contact Us page or you can also call us on 1300 880 435. You can also place your order through the phone and pay by credit card (Visa or MasterCard), bank or personal Cheque, money order or bank transfer. For more details on payment types, click here.


The only available currency for payment on this site is Australian Dollars. All prices displayed on Coalfaceworkwear.com.au are in Australian Dollars (A$)

Privacy of your Password

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Coalfaceworkwear.com.au reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


All items on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Coalfaceworkwear.com.au (Unless Stated Otherwise).

Blundstone®, Steel Blue®, Mongrel® are registered trademarks of their respective owners.


Although we have tried to provide you with accurate and updated information in the Site, emails, live chat, on telephone conversations or any other ways of communication, we cannot be certain that all such information is free of errors or omissions. As a result we cannot make any representations or warranties as to the accuracy, adequacy, completeness, usefulness, or completeness of the materials provided on the Site, emails, live chat, on the telephone or any other ways of communication.

Any information and advice – whether oral, written or by acts – is provided to the best of our knowledge and in good faith, but without warranty. This also applies to any proprietary rights of third parties. You still have a legal duty to verify any information or recommendations provided by us – especially, without limitation, that contained in our safety data and technical information sheets – and to test products as to their suitability for the your intended processes and uses.

Your application, use and processing of our products on the basis of our advice is beyond our control, and falls entirely within your own responsibility. Our products are sold in accordance with the current version of our Terms and Conditions.

All product images are for demonstration purposes only. We do our best to keep product demonstration (images and videos) as accurate as we possibly can however, manufacturers may make updates to the products that may not be represented in our product images instantly.

In no event shall Coalfaceworkwear.com.au be liable for any direct, indirect, special, incidental, consequential or Punitive damages, or any damages whatsoever, even if Coalfaceworkwear.com.au has been advised of the possibility of the same, based on your use of the site or any information contained in the site, emails, live chat, on telephone conversations or any other ways of communication.

Color on the images on our site may appear on your screen slightly differently than in real life as they may vary depending on your screen resolution and other individual settings of your display screen.

Content Changes

Please note that we, Coalfaceworkwear.com.au, reserve the right to change the contents of this Legal Statement, including without limitation any of the Terms and Conditions, at any time in our sole discretion. You will be required to comply with any such revisions and therefore should periodically visit this Legal Statement to review the current Terms and Conditions to which you are bound.

Returns & Refunds

Simply contact us at info@coalfaceworkwear.com.au
Return the item(s) in their original condition for a full refund or credit for the purchase price to:

At The Coal Face
UNIT 8/372
372 Eastern Valley Way
Chatswood NSW 2067

Your goods must be returned in new and unused condition including the original box which must be intact.
Returns will not be accepted if postage stickers are stuck to the box as the boxes are considered part of the product.
If your goods show any evidence of wear it will be returned to you and no refund/credit will be issued.
Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

Refunds will be issued within 3-5 days of receiving the goods.Your refund will be issued through the same transaction method used to make the original purchase. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.

Faulty Products
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse.
All our products are covered under the manufacturers warranty. For specific details of these warrantees, please refer to the manufacturers website.

In the rare circumstance that your item has a defect, please email a photo and details of the defect to info@coalfaceworkwear.com.au. We will then consult with the manufacturer. If the product is found to be faulty, we will send you an Australia Post sticker or bag.
Once we receive the goods, a full refund or replacement will be issued.


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