FAQs
Shipping
What is the shipping cost within Australia?
Orders over $200 qualify for free shipping within Australia, otherwise a flat rate of $25 for Australia-wide standard shipping.
Gumboots have a shipping rate of $23 per item.
Orders over $200 qualify for free shipping within Australia.
When will my order be dispatched?
If we receive your order before 12PM AEST (Mon-Fri) and the item is in stock, your order will be dispatched the same day.
If the item is not in stock, we will notify you via email with an expected delivery date within 24 hours unless a weekend.
What are the delivery times?
Eastern Australia (metro areas): Within 4 business days.
Western Australia (metro areas): Within 7 business days.
Rural and Regional Areas: Generally up to 7 business days.
Can I change my shipping address after placing an order?
You can change your shipping address as long as your order has not left our warehouse.
Contact our Customer Service on (02) 9417 1292 or email info@coalfaceworkwear.com.au with your order number and new shipping address.
Do you ship internationally?
No we do not offer international shipping at this time.
Do you ship on public holidays?
We are not able to ship orders on NSW public holidays.
Returns & Exchanges
What is your return policy?
We have a 14-day return policy. You may return or exchange an unused/unworn product by sending it back to us at your own cost, with the pdf returns form filled out.
Please check your order meets our requirements for return or exchange.
Orders that do not meet requirements for returns can be subject to a postal return fee of $20.
Can I exchange a product?
Yes, for a change of mind exchange, we will contact you once we receive the goods back. A resend/restock fee of $20 applies.
Can I return an item under the 30-day comfort guarantee?
The brands offering a 30-day comfort guarantee are Blundstone, Steel Blue, KingGee (selected styles only) and Oliver (selected styles only).
Returns must be made within 30 days from the receipt date, including the receipt and a note explaining the discomfort, and sent to the following address:
Returns Department
Shop 3 72/74 Lower Gibbes St, Chatswood NSW 2067
How do I make a claim for a manufacturer fault?
Contact our warranty department via email: info@coalfaceworkwear.com.au with your order number, a description, and 2 clear images of the fault.
We will advise you of the outcome and if a return is required for further inspection.
Orders & Payments
What payment methods do you accept?
We accepted all major credit cards including Mastercard, Visa and American Express as well as Googlepay, Applepay, Afterpay, Paypal and ShopPay.
How can I track my order?
Upon dispatch, you will receive an email with a tracking ID and a link to check the delivery status via Australia Post's online tracking tools.